Where is the store based?
WA, USA

What is this store’s return and exchange policy?

Because items are hand-made and unique, there are no returns or exchanges.

Do you accept orders placed outside of the US?
No, we can’t currently ship outside the USA. This may change in the future!

How long will it take to receive my order?
In-stock items can ship in 5 business days.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. Please check the USPS website for any alerts about service delays in your area.

How do shipping fees work?
Shipping costs are a flat fee based on the average cost for most items. Additional items may increase the shipping cost depending on their Category.

Are these items safe for children?
No, these doll accessories and parts are designed for collectible ball-jointed dolls and are intended for use by adults. It’s not recommended for small children as small parts can be fragile or hazardous to swallow.

Do you accept custom eye commissions?
When custom orders are available, they’ll be listed as a store item. Please check the store page for updates!